FREQUENTLY ASKED QUESTIONS
Q: What do I need to bring?
Q: Can I bring the family pet?
Q: Can we grill out on our balcony?
Q: What if there is a hurricane or tropical storm?
Q: What happens if there is inclement weather or if I decide to leave early?
Q: Can I bring my jet skies, boat, or RV?
Q: How far are you from the beach?
Q: Do you have access to Little Lagoon?
Q: Can we get beach chairs?
Q: How far is it to the grocery store?
Q: How can I get grocery delivery?
Q: How far is it to the liquor store?
Q: How far is it to the restaurants?
Q: How far is it to the airport?
Q: Where can I rent a car?
Q: When is check in? When is check out?
Q: What are our departure responsibilities?
Q: What cooking equipment do you supply?
Q: Is there in suite laundry?
Q: What are the hours on the pools and exercise room?
Q: Where can we rent DVDs?
Q: Do you have Internet access?
Q: Do you provide cribs or highchairs?
Q: Can we get a babysitter?
Q: Are there spa services available?
Q: How many vehicles can I bring?
Q: How many people can stay in the unit?
Q: Do you have rentals for snowbirds?
Q: When is payment due for my rental?
Q: What is your cancellation policy?
Q: Can I make a reservation online?
Q: What methods of payment do you accept?
Q: Do you offer travel insurance?
Q: Can I make long-distance phone calls from the rental property?
Q: How do I report a lost item?
Q: What do I need to bring? Back to Top
A: All of our condominiums are set up for normal housekeeping. We provide paper towels, bathroom tissue, soap, garbage bags, coffee filters, dishwashing liquid, bath soup and hangers. This brief checklist includes some helpful suggestions to assist you with your packing and shopping.
- Napkins
- Aluminum Foil
- Plastic Wrap
- Condiments
- Staple Items
- Dishwasher Detergent
- Shampoo
- Laundry Detergent
- Beach Towels
Q: Can I bring the family pet? Back to Top
A: Unfortunately, pets are not allowed in rental units. We can recommend some pet resorts.
Q: Can we grill out on our balcony? Back to Top
A: Only if your unit is equipped with one of our approved electric grills. Please make arrangements 2 weeks prior to arrival. Grills are limited and are available on a first come, first serve basis for a modest charge. Use of any other grill is strictly prohibited.
Q: What if there is a hurricane or tropical storm? Back to Top
A: Hurricanes are a fact of life on the Gulf Coast. In spite of the publicity surrounding storms, the chances of being in one are still remote. We are however, vigilant and prepared for storms. In the event of mandatory evacuation, we do require that all guests leave the building. We then shut down all utilities, stop the elevators and secure the building.
Our cancellation policy does not provide refunds for unforeseen developments such as illnesses, mandatory hurricane evacuations or similar events that can affect your trip. We strongly recommend that you purchase AIG Trip Insurance. Plan Flyer and Faqs
Q: What happens if there is inclement weather or if I decide to leave early? Back to Top
A: There are no refunds for early departure due to inclement weather or personal circumstance unless you purchased trip insurance and it is a covered event. Learn more about our available insurance. Plan Flyer and Faqs
Q: Can I bring my jet skies, boat, or RV? Back to Top
A: You are welcome to bring your jet skis or small boat for use in Little Lagoon. You will need to make arrangements for a slip with the concierge at least 2 weeks in advance of your arrival. Slips are limited and available on a first come first serve basis for a modest charge. There is a public boat launch on Little Lagoon just off Fort Morgan Road. Unfortunatley, we do not have space on site to store boat trailers and they are strictly prohibited. Our concierge can direct you to a storage lot. We cannot accomodate RV’s of any kind.
Q: How far are you from the beach? Back to Top
A: Our private beach access is just 200 feet from the front door. We have our own beach chair service and we have showers on the boardwalk and next to the front door. We also front Little Lagoon which is an exciting body of water that allows water skiing, jet skiing and fishing.
Q: Do you have access to Little Lagoon? Back to Top
A: Yes. We have access to both Little Lagoon and the Gulf of Mexico. Jet skis can access the Gulf through the pass in Little Lagoon.
Q: Can we get beach chairs? Back to Top
A: Yes. You can get beach chairs here. Please contact our concierge Sandy at 1.251.979.5762.
Q: How far is it to the grocery store? Back to Top
A: There are several local and chain grocery stores within 10 minutes of the property. A brand new Publix just opened in Orange Beach 15 minutes away and there is a convenience/grocery store less than 5 minutes away on West Beach Blvd.
Q: How can I get grocery delivery? Back to Top
A: Please contact our concierge Sandy at 1.251.979.5762.
Q: How far is it to the liquor store? Back to Top
A: Beer and wine are available at Pier 33, just 3 minutes away. Broader selections ae within 10 minutes away.
Q: How far is it to the restaurants? Back to Top
A: The choices are endless. Check our Location section for a complete list of local restaurants.
Q: How far is it to the airport? Back to Top
A: (KJKA)Jack Edwards Airport is a 5 to 10 minute drive. Jack Edwards has complete FBO services. For those coming in single engine airplanes, Bel Solé has T-Hangers for a modest charge. Please contact our concierge for availability.
Q: Where can I rent a car? Back to Top
A: Enterprise Rent a Car is located at the FBO at Jack Edwards Airport. The number is: 251.968.2393
Q: When is check in? When is check out? Back to Top
A: Check in is at 4pm and check out is at 11 am.
Q: What are our departure responsibilities? Back to Top
A: Clean and return dishes and cooking utensils to their proper place. Please, see the Rental Guide online or in your unit for more information.
Q: What cooking equipment do you supply? Back to Top
A: Bel Solé has fully equipped kitchens. You will only need food, condiments and paper products. Please, see the Rental Guide online or in your unit for more details.
Q: Is there insuite laundry? Back to Top
A: Every unit at Bel Solé is equipped with a full size washer, dryer and utility sink.
Q: What are the hours on the pools and exercise room? Back to Top
A: From 8am until 10pm
Q: Where can we rent DVDs? Back to Top
A: You can rent DVDs at Pier 33. Ask our concierge.
Q: Do you have Internet access? Back to Top
A: Yes. High speed wireless with data ports.
Q: Do you provide cribs or highchairs? Back to Top
A: sk our concierge Sandy at 1.251.979.5762.
Q: Can we get a babysitter? Back to Top
A: Yes. Speak to our concierge Sandy at 1.251.979.5762 about arranging a babysitter.
Q: Are there spa services available? Back to Top
A: We have a complete list of local spa services listed here.
Q: How many vehicles can I bring? Back to Top
A: Each unit is issued parking permits for 2 cars. If you have more, please check with our concierge for availability beyond that.
Q: How many people can stay in the unit? Back to Top
A: A maximum of 6 people. Each unit is equipped with a king, queen and a set of twin beds.
Q: Do you have rentals for snowbirds? Back to Top
A: Yes, we do. Either book online or call John Bogan at 1-888-304-5550 to discuss your needs.
Q: When is payment due for my rental? Back to Top
A: 50% is due at booking and the remaining 50% is due 30 days prior to arrival.
Q: What is your cancellation policy? Back to Top
A: If you determine that you need to cancel this Agreement or change dates, you should immediately contact the Company at 1.251.979.5762.
If you cancel less than thirty (30) days prior to your scheduled arrival date, your rent and the Reservation Deposit will be forfeited to the Company.
If you cancel at least thirty (30) days prior to your arrival date, your rent and the Reservation Deposit will be refunded to you; however, the Reservation Fee will not be refunded to you and shall be retained by the Company.
A request by you to change the dates of your stay will, for purposes of this Agreement, be treated as a cancellation of this Agreement. NO REFUNDS are issued for cancellations or early departure due to inclement weather or personal circumstances less than thirty (30) days prior to your scheduled arrival date.
Inside said thirty (30) day period, any refunds will be issued through AIG Travel Guard if you chose to purchase Trip Insurance, to the extent insurance is available for your cancellation.
If you chose not to purchase Trip Insurance, no refunds will be issued inside said thirty (30) day period for any reason including, without limitation, illness, hurricane or similar events.
Q: Can I make a reservation online? Back to Top
A: Yes. You can make reservations online.
Q: What methods of payment do you accept? Back to Top
A: We accept: VISA, MasterCard, AMEX, Discover, Cash and Checks.
Q: Do you offer travel insurance? Back to Top
A: Yes. Learn more about our available insurance. Plan Flyer and Faqs
Q: Can I make long-distance phone calls from the unit? Back to Top
A: Yes, using a credit card or phone card.
Q: How do I report a lost item? Back to Top
A: Cantact our concierge Sandy immediately at: 1.251.979.5762.
